Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2026
Introduction
Red Note Music ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Enrol in music lessons
- Contact us through our website
- Subscribe to our communications
- Make payments for our services
This information may include: name, email address, phone number, address, and payment information.
Usage Information
We automatically collect certain information when you visit our website, including:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on pages
How We Use Your Information
We use the information we collect to:
- Provide and manage music lessons
- Process payments and maintain billing records
- Communicate with you about lessons, schedules, and updates
- Respond to your inquiries and requests
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., payment processors)
- Legal authorities when required by law
- Professional advisors (e.g., lawyers, accountants)
All third parties are required to maintain the confidentiality of your information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Children's Privacy
As we provide music lessons to children, we take extra care with their information. We collect information about children only with parental consent and use it solely for the purpose of providing music education services.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.